Terms of Service

At Jersey Garden Cleaning Company, we understand that plans can change, and we strive to accommodate our customers as best as possible. However, to ensure fairness to our team and to our other customers, we reserve the right to charge the following fees via the card on file. Please consider how late or last-minute cancellations/reschedules can negatively impact our cleaners' anticipated earnings for the day—we are not always able to replace jobs on our schedule within such short notice.

Cancellations & Reschedules:
- Cancellations/reschedules made less than 48 hours before the scheduled service will incur a $50 fee.
- Cancellations/reschedules made less than 24 hours before the scheduled service will be charged 50% of the total booking price.
- Cancellations/reschedules made on the same day of a scheduled service will be charged 100% of the booking price.

To avoid cancellation fees, we kindly ask that you notify us as soon as possible if you need to reschedule or cancel your appointment. Thank you!

All of our billing is handled electronically via trusted 3rd-party provider Stripe, where you can pay by credit or debit card. It is not possible for us to see any payment method details, so rest assured that your information is safe. We will save your payment method on file and charge you automatically after each clean. Receipts will be emailed to your email on file. We require all clients to have a working payment method on file, otherwise, we reserve the right to cancel service.

Our services are 100% guaranteed. If we don’t clean something to your satisfaction, contact us within 24 hours with photos of the missed areas and we will return to make it right. Jersey Garden Cleaning Company has a 24-HOUR WARRANTY PERIOD from the day of completion of the cleaning. If you are home and notice that the cleaner overlooked something, please don’t keep it to yourself! Feel free to ask them to re-clean the area or call our office before the cleaner leaves your home. Complaints filed more than 24 hours after the completion of cleaning fall outside the warranty period, and unfortunately may not be covered. Jersey Garden Cleaning Company will not be held responsible for the repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly, or usage.

24 hours ahead of your booking time, we will put a hold on your card equivalent to the amount of the booking to ensure funds are available - this is not a charge. If the hold fails, we reserve the right to cancel the service if we deem it necessary. You will be notified via text/call/email.